Terms of Service

What each care plan includes · Total prices · When service starts · Consumer withdrawal · Cancellation and refunds

Download these Terms as text · Download the optional withdrawal form

01 Provider and application

IT Julian Soft SIA (trading as JulianSoft), a Latvian limited liability company, is the service provider and contracting seller. Registration number: 40203766520, Commercial Register of Latvia, 31 July 2026. Registered and correspondence address: Dārzu iela 25, Rēzekne, LV-4601, Latvia. Email: ownersoft@itjuliansoft.com. Telephone: +371 29824542.

These Terms cover our website care plans and individually quoted software development services sold through itjuliansoft.com and checkout.itjuliansoft.com. They describe services delivered remotely; no physical goods are shipped. A “Project” is the development work specified in an accepted written quote. A “Care Plan” is the selected package of ongoing work and support for a prepaid, limited period. “You” means the purchasing individual or organisation.

A consumer is an individual purchasing for purposes outside their trade, business or profession. Consumer rights apply according to the actual purpose of the purchase. Nothing in these Terms excludes mandatory consumer protection. Provisions expressly limited to business customers do not apply to consumers.

02 Ordering and your contract

For a Care Plan, select the plan and duration, check its description and full price, and review these Terms before authorising the payment. The Care Plan contract is concluded when your payment succeeds. An opened payment link, an unpaid session or a failed payment does not activate paid service. For a Project, we first agree the scope, deliverables, price and timetable in writing; acceptance of that quote forms the Project contract.

The plan or written quote identifies what you are purchasing. A payment link sent following an enquiry or through an authorised ordering channel must relate to that identified service and the agreed price. A receipt or payment identifier alone does not expand the scope of work. If the service, amount or seller is unclear, contact us before paying.

The agreed order details and these Terms form the contract. A specifically agreed variation takes precedence only for the matters it expressly changes and cannot remove mandatory consumer rights. We do not substitute another service or add paid work without your agreement.

We will provide the order details and the applicable Terms in a form you can retain, such as an email or attached document, within a reasonable time and before performing services where required by law. Keep that confirmation and your receipt. Contact us if either is missing. Publication of a new version does not retrospectively change an existing order.

03 What we provide

Individually quoted development

• E-Commerce Platform Deployment — from EUR 1,000: setup and customisation of an online store, product catalogue, shopping-cart logic and inventory synchronisation, with the agreed payment gateway, shipping integration and transactional emails.
• Landing Page Development — from EUR 700: design and HTML/CSS/JavaScript implementation of a single page, with the agreed lead form, database and analytics, followed by deployment and domain connection.
• SaaS Platform Custom Module & Setup — from EUR 1,500: architecture and backend development, including the agreed multi-tenant data model, authentication, application billing functionality and cloud deployment.

Starting prices are indicative entry prices, not the final price for every brief. The accepted quote specifies the actual deliverables, supported environment, review stages, final price and delivery dates. Implementing subscription functionality in a client's software does not make the client's payment to us a recurring subscription.

Basic, Pro and VIP website care

Each Care Plan covers one designated website and the period purchased. The service consists of the following maintenance, monitoring and support activities; it is not the purchase of a new website or an unlimited development engagement.

Response times mean an initial substantive response, not guaranteed resolution within that time. Business days are Monday to Friday, excluding Latvian public holidays; scheduling uses Riga local time. VIP emergency assistance applies outside those business days as well. The support channel and arrangements for urgent contact are provided during onboarding.

Content edits cover changes to existing copy, supplied images, prices or other existing page content. A redesign, new application feature, new integration, substantial migration or additional website requires a separate quote. We clarify whether a request fits the plan before starting any separately chargeable work. The allowance is 5 edits in each monthly anniversary period of service, not an unlimited pool of development hours; unused edits do not carry forward. Reports cover each service month. A VIP review and improvement plan are due on completion of each three months of continuous paid VIP service; a single one-month term does not include a quarterly review.

04 Scope and changes

We perform the agreed work with reasonable care and skill. For a Project, feedback against the accepted scope is included; a material change in direction or additional feature requires a written change quote. Quotes are valid for 30 days unless they state another validity period. We confirm the delivery timetable rather than treating an estimated date as a guaranteed completion date.

For a Care Plan, patching, backup and monitoring arrangements must be appropriate to the site's technology and the access you authorise. We tell you about any incompatibility or missing prerequisite promptly. We do not silently remove advertised features. If we cannot provide the purchased scope, the cancellation and remedy provisions below apply.

05 Prices and one-time payment

You pay the total for the selected term once, in advance. For example, Pro for 12 months costs EUR 90.00 in one payment; its EUR 7.50 monthly equivalent is not a recurring debit. These are total consumer prices for the specified Care Plan, including any applicable taxes. There is no compulsory setup fee or additional JulianSoft fee for the included services.

Card payments are processed through Stripe on our checkout subdomain using the methods displayed there. Stripe provides payment processing; IT Julian Soft SIA remains responsible for the purchased service and refunds. For separately quoted Projects, the quote or invoice specifies the currency, total, any tax treatment, payment method and due date. Where bank transfer is agreed, use the payment details on that invoice and pay within 5 days unless another deadline is agreed. We do not request card numbers, security codes or banking passwords by email.

No automatic renewal: purchasing a Care Plan does not authorise future or off-session charges. Service ends at the end of the paid term without a cancellation request. Continuing requires a new purchase and a new payment authorisation. Any future prices apply only to a new order. Your bank may apply its own currency-conversion charges if your account currency differs from the checkout currency.

06 What we need from you

Provide the website address, a contact authorised to approve work, the necessary content and appropriately limited technical access. You must have permission to let us work on the site and to use the materials you supply. We agree a secure way to share access; do not send payment card details or unrestricted credentials in a general enquiry.

Contact ownersoft@itjuliansoft.com with your order reference and website address after purchase. Onboarding is part of the service. Technical work requiring access cannot be performed until that access is available. Tell us about planned changes by other administrators so that updates, restores and deployments can be coordinated.

07 Hosting, licences and dependencies

Your existing domain, hosting, paid software licences and third-party accounts remain yours. Their ordinary charges are paid to their providers and are not included unless expressly stated. The off-site backup service included in a Care Plan is included in its advertised price. Any additional third-party purchase needed for new work is disclosed and requires your agreement; it is not charged automatically.

We cannot control a third-party outage or a vendor's release schedule, and do not promise uninterrupted uptime, prevention of every attack, sales results or approval by a payment provider. This does not excuse failure to carry out the monitoring, maintenance or assistance that you purchased, or exclude liability that the law does not permit us to exclude.

08 Activation, duration and delivery

The paid Care Plan term begins immediately when payment succeeds. It runs for 1, 3 or 12 consecutive calendar months, as selected, and ends at the corresponding time on the anniversary date in Riga local time. If that date does not exist in the ending month, the last day of that month applies. For example, a one-month term starting on 31 January ends on the last day of February. This is a calendar-month term, not a promise that every month has 30 days.

Support entitlement and onboarding begin with the paid term. Monitoring, backups, updates and edits on your website depend on receiving the required access and instructions. We confirm the covered website, start and end dates, and operational setup in writing. Time lost because we fail to provide an included service is not treated as properly delivered service; we agree an extension, proportionate refund or another remedy consistent with your legal rights.

Consumers retain the rights in section 20. Immediate activation is not an automatic waiver of withdrawal. Before performing work during a consumer's withdrawal period, we obtain the separate express request and acknowledgement described there. Payment or merely reading these Terms is not that request.

Care is delivered remotely through maintenance work, backup and monitoring setup, support correspondence, reports, approved edits and, for VIP, reviews. Reports and plans are supplied electronically. For Projects, delivery consists of the agreed deployment, source code, documentation and handover, with written notification. A payment-success page is confirmation of payment, not proof that all future work has already been completed.

For business Projects, report delivery defects within 10 working days where possible so we can address them promptly. Consumers do not lose statutory remedies by failing to respond within that review window or by using the delivered work. Care Plan completion occurs when the purchased period and the obligations due for it have been fulfilled, not when the first backup or support reply is delivered.

09 Code and intellectual property

On full payment, we transfer to you the transferable economic rights in the bespoke deliverables created for your paid Project or included website edits, to the extent permitted by law. Your existing website and content remain yours. Pre-existing tools and third-party components remain subject to their own rights and licences. Where our pre-existing material is necessary to use a deliverable, you receive a perpetual, worldwide, non-exclusive licence to use, host, maintain and modify it as part of that deliverable.

Ending a Care Plan does not transfer your website to us or revoke rights already granted in paid work. We return or enable removal of our access during handover.

10 Service quality and defects

If work is missing or does not match the agreed service, contact us with the order reference and a description of the problem. We will assess it and arrange correction without an additional charge where we are responsible. Consumers retain applicable rights to conformity, correction, price reduction or repayment under Latvian law and any mandatory law that also applies. Where a deliverable qualifies as digital content or a digital service, the applicable statutory rules for that deliverable remain effective.

For business Projects, we additionally correct defects in the agreed delivered scope reported within 30 days after delivery without charge. This commercial arrangement does not shorten a consumer's statutory claim periods, replace ongoing Care Plan duties, or make you pay to correct our own failure to meet the contract. New features and faults attributable solely to unauthorised third-party changes are assessed separately.

11 Responsibility

We are responsible for performing our agreed obligations. Nothing excludes liability for fraud, intentional harm, gross negligence, injury where liability cannot be excluded, or any other liability or remedy that cannot lawfully be limited. Mandatory consumer rights are not capped at the order price.

For business customers only, subject to the preceding paragraph, liability for an affected order is limited to the fees paid for that order, and indirect loss such as lost profits is excluded to the extent permitted by law. This limit does not reduce an agreed refund of prepaid, undelivered service.

12 Confidentiality

Each party protects the other's non-public information, including credentials, customer data, code and commercial information, and uses it only for the agreed service. Disclosure is limited to those who need it to perform the contract or where lawfully required. Information already public without a breach, independently developed or lawfully obtained without a confidentiality restriction is excluded. Confidentiality continues after the service ends.

13 Personal data and payment information

Our Privacy Policy explains the processing of enquiry, order, billing and correspondence data. Stripe handles card data on its payment infrastructure. We receive the transaction details needed to identify payments, provide service, handle refunds and keep accounting records; we do not store full card numbers or card security codes.

If maintaining your website involves processing personal data on your behalf, we agree the required data-processing terms before that access or processing begins. Necessary records may be supplied to payment providers, banks or competent authorities to resolve a transaction enquiry or meet a legal obligation. Such records must accurately describe the actual purchase and delivery.

14 References to your work

We ask before using your name, logo or project as a public case study. Confidential material, credentials and private customer data are not published. Permission to maintain a website is not permission to disclose its confidential information.

15 Expiry, cancellation and refunds

No cancellation is required to prevent another charge: there is no next automatic charge. The plan expires at the end of its prepaid term. You may also request earlier termination by emailing ownersoft@itjuliansoft.com with enough information to identify the order. A specific form, a reason or a telephone call is not required.

Outside a consumer's statutory withdrawal rights, our contractual cancellation policy is to refund the unused portion of the prepaid Care Plan. We calculate it from the actual amount paid and the remaining part of the paid term, without repricing elapsed months at a higher monthly rate or adding a cancellation penalty. Time or work that we failed to provide as agreed is dealt with under section 10. A consumer's more favourable mandatory remedy takes precedence.

For a cancelled Project, we provide an itemised account of work actually completed against the agreed scope and refund the payment exceeding its proportionate value. We do not deduct unperformed work. If we cannot provide the purchased service at all, we refund it in full. Duplicate or erroneous charges are investigated and corrected.

Refunds under this contractual policy are made within 14 days of the cancellation notice and any necessary identification of the payment. Statutory consumer refunds follow the deadlines in section 20 or other applicable law and are not delayed by an internal approval process. We use the original payment method unless you expressly agree to another lawful method, without a refund fee charged by us. Your bank's posting time may differ from the date we issue the refund.

During handover, we return your materials and access and agree how to export or delete service copies, subject to legal retention duties. We do not continue creating backups after expiry; existing copies remain subject to the applicable retention period and data-processing arrangements. Cancelling service does not prevent you from contacting your bank or exercising a payment dispute right.

16 Suspension and events beyond control

If access is unavailable, use is unlawful or an immediate security risk requires protective action, we may suspend only the affected work to the extent reasonably necessary, explaining the reason and how to resume it. We normally give notice first, except where urgent action is necessary. Suspension is not permission to retain payment for service we cannot deliver.

If an event beyond reasonable control prevents performance, the affected party notifies the other and takes reasonable steps to reduce the effect. We agree a revised timetable or termination and a refund for undelivered service. Mandatory termination and refund rights remain available; this clause does not excuse failures within our reasonable control.

17 Complaints, law and disputes

Send complaints to ownersoft@itjuliansoft.com or our correspondence address, including the issue and the remedy you request. We provide a written response to a consumer complaint within 15 business days. If objective reasons require more time, we explain those reasons and the reasonable further period in writing as required by law. The shorter support response times of your Care Plan remain separate from the formal complaint procedure.

Consumers may seek assistance from the Latvian Consumer Rights Protection Centre (PTAC) and, where eligible, the Consumer Dispute Resolution Commission or another competent out-of-court body. Cross-border EU consumers may contact their local European Consumer Centre. The relevant body's jurisdiction and admissibility rules apply.

Latvian law governs the contract. This choice does not deprive consumers of mandatory protections or court rights applicable in their country of habitual residence. For business customers, the competent Latvian courts hear disputes. No mandatory arbitration or restriction on consumer court access is imposed. Contract correspondence is in English or Latvian as agreed.

18 Version and existing orders

This is version 2.0, effective 15 September 2026. It applies to new orders from that date when these Terms are presented before purchase. An earlier order remains subject to the terms agreed for it and mandatory law. We do not retrospectively describe an earlier purchase as another service or apply a later policy to it. Changes to an existing order require agreement, except where mandatory law requires otherwise.

Keep the dated copy supplied with your order. We can provide the applicable retained version on request.

19 Contact and notices

• Seller: IT Julian Soft SIA, registration number 40203766520.
• Email for support, cancellations and legal notices: ownersoft@itjuliansoft.com.
• Postal address: Dārzu iela 25, Rēzekne, LV-4601, Latvia.
• Telephone: +371 29824542.

Email or post can be used for a written notice. The draft enquiry form on the contact page does not send messages; use the email link or your own email application. Do not rely on a form preview as confirmation that we have received a request.

20 Consumer right of withdrawal

If you are a consumer entering a distance service contract, you may withdraw without giving a reason within 14 days after the contract is concluded. Counting begins on the next calendar day. Where required withdrawal information was not supplied, the extended statutory period applies. This right is additional to remedies for missing or non-conforming services and does not apply merely because a business customer changes their mind.

To withdraw, send a clear statement to ownersoft@itjuliansoft.com or to IT Julian Soft SIA at Dārzu iela 25, Rēzekne, LV-4601, Latvia. You may use the optional form below. It is sufficient to send the statement before the deadline; you do not need to wait for our acknowledgement.

Early performance requires a separate express request. If you want us to perform services before the withdrawal period expires, we obtain your express request and your acknowledgement that the right can be lost only once the service contract has been fully performed. General acceptance of these Terms, successful payment or activation alone is not consent to waive that right. A Care Plan is not fully performed at payment or simply because onboarding has started.

If you withdraw after properly requesting early performance, you are liable only for an amount proportionate to the service actually supplied up to your notice, calculated against the agreed total price, subject to applicable law. No such deduction is made where the legally required information or express request is missing. We explain any lawful deduction. There is no blanket “all sales final” rule.

We reimburse payments due after withdrawal without undue delay and no later than 14 days after receiving your withdrawal notice, using the original payment method unless you expressly agree otherwise, with no refund fee. Where the service has been fully performed, the withdrawal exception applies only if all statutory conditions, including the required prior express request and acknowledgement, were fulfilled. We do not treat maintenance as immediately consumed downloadable content.

21 Optional withdrawal form

Complete and send this only if you wish to withdraw. An equivalent clear email or letter is equally valid. Download a text copy.